ck4 Privacy Policy —
Your Information Is Safe With Us
Learn in detail how your personal information is collected, stored, and how your privacy is kept secure on the ck4 platform.
Introduction and Applicability
This Privacy Policy ("Policy") has been prepared on behalf of the ck4 online entertainment platform ("ck4", "we", "our"). This Policy explains what information we collect, how we use that information, and what your rights are when you visit the ck4.cam website, create an account, or use any of our services.
By using our platform, you will be considered to have accepted the terms of this Privacy Policy. If you have any objection to any part of this Policy, please refrain from using our services and contact us directly.
This Policy has been prepared in accordance with applicable laws and regulations of Bangladesh and applies to all registered users of ck4. Only individuals aged 21 or above may use this platform.
Information We Collect
ck4 collects only the information necessary to provide our services. The types of information collected are described below:
Personal Identification Information
Information you provide at the time of account registration, including:
- Full name and date of birth
- Valid email address
- National ID or passport number (for identity verification)
- Residential address
- Mobile number (for contact purposes only, never disclosed)
Financial and Payment Information
We collect the following information to process transactions and comply with anti-money laundering regulations:
- bKash, Nagad, Rocket or bank account details (including transaction references)
- Deposit and withdrawal amounts and history
- Type of payment method
Full card numbers or PINs are never stored on our servers.
Technical and Usage Information
Information collected automatically to improve your service experience:
- IP address and device information
- Browser type and operating system
- Login time and location (at country level)
- Game history and session information
- Information collected through cookies and similar tracking technologies
Purpose of Data Use
ck4 uses your information only for the following legitimate purposes. We do not sell your information to any third party.
Account Management and Verification
Collected information is used to confirm your identity, verify age (to ensure 21+), and prevent fraud. This information is also used to determine whether the same person is creating multiple accounts.
Service Delivery and Improvement
Information is used to personalise your gaming experience, provide bonuses and promotions, and resolve technical issues on the platform.
Legal Compliance
We are required to retain certain information to comply with anti-money laundering (AML) regulations, counter-terrorism financing rules, and applicable financial laws.
Customer Support
Your email address is used to resolve your queries through 24/7 live chat and to contact you regarding important matters related to your account.
Responsible Gaming
Under our Responsible Gaming policy, your game history may be analysed to identify unusual gaming behaviour and to provide you with timely assistance.
Data Sharing and Third Parties
ck4 does not generally disclose your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: The minimum information necessary to complete bKash, Nagad, Rocket and bank transfer transactions is shared with the relevant payment service providers.
- Legal Authorities: We are obliged to provide information upon a lawful order from a Bangladeshi court or competent authority.
- Fraud Prevention: Limited information may be shared with trusted security partners to ensure the safety of the platform.
- Business Transfer: If ck4's business operations are merged or transferred, information may pass to the new operator in accordance with the terms of this Policy.
Your information is never sold or rented to any advertiser, marketer, or third party for commercial purposes.
Data Security Measures
ck4 applies multiple layers of security measures to keep your information safe:
SSL Encryption
All communications on our website and application are protected by 256-bit SSL (Secure Socket Layer) encryption. The padlock icon in your browser's address bar confirms this.
Secure Data Storage
Sensitive information is stored in encrypted form on secure servers. Internal staff access to data is controlled by role-based permissions.
Regular Security Reviews
Our security team regularly tests systems for vulnerabilities and keeps our protection measures up to date in line with the latest cybersecurity standards.
Please note, however, that no guarantee can be given that transmitting information over the internet is completely secure. You are also responsible for keeping your account password confidential and protecting it from unauthorised use.
Cookie Policy
The ck4 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.
Cookies We Use
- Essential Cookies: These cookies are essential for maintaining login sessions and ensuring the core functionality of the platform.
- Functionality Cookies: Used to remember your language preferences, game settings, and other personalised settings.
- Analytics Cookies: Used to understand site visit patterns. No personal information is linked to these.
- Security Cookies: Used to detect fraud and unauthorised access.
You can disable cookies from your browser settings, but this may limit some services on the platform.
Data Retention Period
ck4 retains your information in accordance with the following policy:
- Active Account Data: Retained for as long as your account remains active.
- Closed Account Data: Information may be retained for a specified period after account closure to meet legal obligations.
- Financial Transaction Records: Financial information may be retained for an extended period for fraud investigations and legal requirements.
- Technical Logs: Retained for a limited period for security and troubleshooting purposes.
After the designated retention period, information is securely deleted or anonymised so that it can no longer be used to identify a person.
Your Rights
As a user of ck4, you have the following rights:
Right to Access
You may request to know what information we hold about you.
Right to Correction
You may request that incorrect or incomplete information be corrected.
Right to Deletion
You may request deletion of your information within the limits of legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be limited.
To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.
Protection of Minors
ck4 is a platform operated exclusively for individuals aged 21 or above. We do not knowingly collect any information from minors.
If we become aware that a minor has registered on our platform, that account will be immediately closed and all related information will be deleted.
If you believe a minor is using our services, please notify us immediately through our 24/7 live chat.
Policy Changes
ck4 reserves the right to change or update this Privacy Policy at any time. In the event of any significant change, we will take the following steps:
- The updated policy will be published on our website.
- The "Last Updated" date at the top of the page will be changed.
- Registered users will be notified by email of significant changes.
Continued use of the platform after a policy change will be taken to mean you have accepted the updated policy. We therefore recommend reviewing this page on a regular basis.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our dedicated support team is always ready to assist you.
We generally reply to your email within business days. For urgent matters, use 24/7 live chat.